Showing posts with label architects customer care. Show all posts
Showing posts with label architects customer care. Show all posts

Tuesday, 13 April 2010

Do Our Customer's Really Care About Customer Service?

If you are a potential Client reading this blog then please ask yourself now if you care about Customer Service. Of Course we all want a great service from those whom we engage however, and this is what I find extremely interesting, only 0.015% of people who access our web page actually click on the Customer Care Section of our webpage. Furthermore the Tab is right there on the top navigation bar of the web page so there is absolutely no reason for not clicking on it.

What this leads me to believe is that we simply do not care enough about the service we are about to receive or we all trust that we are going to receive a good service and as such we do not want to read more about it.

Certainly for me whilst block architects will continue to work on and grow our customer care deliverables I will be reviewing the web page with a view to getting another topic in the top navigation bar and perhaps a topic which is of more interest to the readers.