What this leads me to believe is that we simply do not care enough about the service we are about to receive or we all trust that we are going to receive a good service and as such we do not want to read more about it.
Certainly for me whilst block architects will continue to work on and grow our customer care deliverables I will be reviewing the web page with a view to getting another topic in the top navigation bar and perhaps a topic which is of more interest to the readers.